I have been using the Quick Heal anti-virus since March 2008. Of late, I have been observing a strange behaviour. A process named SCANMSG.exe used to eat up most of my CPU cycles. I observed this inside the Windows task manager (Vista). During this period, the Hard Disk light also used to glow very frequently.
I wrote to Quick Heal support but did not get a quick reply from them. I then tried to do a few things on my own. I tried all different options available by right clicking on the Quick Heal Total Security icon in my task bar. Miraculously, after I clicked on "Check new messages", this problem went away. The SCANMSG.exe process was still running, but now, it hardly took any CPU.
I thought it was a very strange phenomenon. I did not get much success on the issue by googling. Hence thought of blogging it here.
Interestingly, the same problem was observed on another Windows system (XP) and again, it got resolved by doing the same trick :-)
Cheers,
- Ashutosh
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